Discussion topic: No signal on free tv channels

This message was authored by: Ryan1818 · ‎31 Jan 2024

Hi, our sky tv cannot access to any channel, its been 2 days no, I can't access to any free TV channel. It just says awaiting TV program but doesn't connect

This message was authored by: Ryan1818 · ‎31 Jan 2024

Please help thanks

This message was authored by: Mark39 · ‎31 Jan 2024

Restart your Puck by turning off at the plug for a few minutes.

This message was authored by: MarkGoldsmith · ‎31 Jan 2024

@Ryan1818 have you tried rebooting the Sky Stream puck? Just unplug it for a couple of minutes.

If that doesn't help, open the Netflix App, go to Get Help and then Check Your Network and get Netflix to run the speed test to determine what downspeed load your stream puck is getting.

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This message was authored by: GD1 · ‎31 Jan 2024

@Ryan1818 A Stream puck would not show a no signal, is this the actual message you see?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: No signal on free tv channels

No signal on free tv channels

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