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Discussion topic: No picture & no sound but the menus work

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Avatar for Diesel74
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This message was authored by: Diesel74

Message posted on ‎11 Aug 2025 12:12 AM

No picture & no sound but the menus work

My 2nd sky puck works 1 day then the next it has no pictures or sound on the tv or any of the apps but the menu works fine & I can open the apps but nothing plays ? I'm on my 2nd puck now as sky couldn't fix it the 1st time ?
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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎11 Aug 2025 06:54 AM

Re: No picture & no sound but the menus work

Posted by a Superuser, not a Sky employee. Find out more

Firstly, how are you connecting your second puck to your broadband router, wifi or ethernet cable?

 

Can you go to the Puck settings and under Network, what is the Status showing?

 

Would also if you have not done, suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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