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Discussion topic: No discovery plus if I go into sky shop the app is not even there

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This message was authored by Dan561 This message was authored by: Dan561

No discovery plus if I go into sky shop the app is not even there

How to connect to discovery plus 

went into sky shop app not even there need help 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: No discovery plus if I go into sky shop the app is not even there

Posted by a Superuser, not a Sky employee. Find out more

Suspect this is a duplicate threads of https://helpforum.sky.com/t5/Sky-Stream/Discovery-plus-asking-to-upgrade-package/td-p/4597174

 

 

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by hoswahn This message was authored by: hoswahn

Re: No discovery plus if I go into sky shop the app is not even there

Not a duplicate thread, the option to select  discovery+ is not available in the sky shop, nor is option to "browse". The supposed solution of subscribing via marketplace is therefore impossible? 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: No discovery plus if I go into sky shop the app is not even there

Posted by a Superuser, not a Sky employee. Find out more

Hi @hoswahn  (and @Dan561 if you are still having this issue).  I suspect it is not showing in Sky Shop as you already have Discovery + simply for being a Sky subscriber.  See if you have any more success by doing the following (this is how it worked for me a couple of years ago):

 

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions 

 

Select App subscriptions / Current / and then Discovery + Monthly.  Hopefully it will say £0 per month whilst you have a Sky subscription.  If so select Activate subscription.

 

Also, see the following link for related info: 

 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

 

Good luck 🤞

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