Discussion topic: New sky stream and have no apps on my puck
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 03 Apr 2025 08:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
New sky stream and have no apps on my puck
I've had my sky stream and broadband sorted today but I don't have any apps on the pick to sign into. I'm also supposed to have Netflix. I can't play anything on it really it just 'we can't do this right now', likely because I'm not signed into the app.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 03 Apr 2025 08:34 PM - last edited: 03 Apr 2025 08:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New sky stream and have no apps on my puck
@Mcnic1 Did you go through the activation process whan setting up your puck? https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-str...
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 04 Apr 2025 06:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New sky stream and have no apps on my puck
Hi, when the puck was activated we had no WiFi so setup was limited, but it was the engineer yesterday who got it all connected. I can't see anything on your link that pertains to not having apps, unless I'm missing something
Message posted on 04 Apr 2025 07:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New sky stream and have no apps on my puck
@Mcnic1 try refreshing your apps. You can go to Settings > System Managwment > Resets & updates > Refresh apps.
This will check you have the most recent versions of the apps and update them.
This isn't an instant thing and you won't see a progress bar, but it's worth doing that and checking back later and then hopefully they pop in.
Before that though, do a simple restart and see if they appear...
- Go to Settings
- System management
- Resets & updates
- Restart device
Message posted on 04 Apr 2025 07:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New sky stream and have no apps on my puck
If you scroll down from the Home page, you should see a rail that Says Apps and inputs.
Do you see that?
If not do a refresh apps;
- Press Home on your Sky remote, then select Settings
- Press System management then Resets and updates and finally Refresh apps.
- You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing.
The refresh can sometimes take up to 24 hours to complete.
Also, you can try launching an app, like Netflix or ITVX with the Sky remote voice commands, saying 'Netflix' or 'ITVX'
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page