New netflix user but says not part of sky subscription

[Jampotjulie]

I am trying to set up a new netflix account through sky stream and it says that I need to contact sky as it is not part of my subscription but it is!!

[Raiden]

I'm having the same issue. Thought I'd come here to see if there's an answer as the help line says it's a 40 minute wait currently!

I've followed all the guidance on Sky's website and Netflix and still no joy!!