Discussion topic: New Sky stream and broadband customer

This message was authored by: Lynsey136 · ‎06 Jul 2025

Signed up for sky stream and broadband as moved into new property. The puck arrived the next day however the broadband can't be connected for 2 weeks do we can't use the tv. Why send the puck so quickly if it can't be connected until internet is done?

This message was authored by: GD1 · ‎07 Jul 2025

@Lynsey136 Pucks are sent next day delivery and it could be argued you may already have broadband with another provider.

However Stream Pucks won't automatically be activated until 21 days after delivery which should be ample time to get your broadband installed.

If you've not activated the puck the simply wait until the broadband service is live.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Jporch316 · ‎07 Jul 2025

@Lynsey136 wrote:
Signed up for sky stream and broadband as moved into new property. The puck arrived the next day however the broadband can't be connected for 2 weeks do we can't use the tv. Why send the puck so quickly if it can't be connected until internet is done?

@Lyn

you can use stream / glass with any internet connection (not just sky )

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

Discussion topic: New Sky stream and broadband customer

New Sky stream and broadband customer

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