Hi @Tony621 This used happen regularly but I have not had the issue for about 18-24 months. There are 2 ways that will generally clear the problem;
1 - Exit the Netflix App and load a live broadcast let it play for 2 or 3 seconds and then go back to Netflix and the programme you were trying to watch.
2 - Go to Netflix "Get Help" and select reload Netflix.
Good luck.
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