Netflix unable to help after wrong account linked

[Scottush]

Hi, 

I went to add my existing Netflix account to my sky billing but seems I've missed a digit on the email address, and added the wrong account. I went to Netflix as per the advice from sky, but they've told me that since I don't have access to the incorrect email address, they can't help me, and that I need to go to sky to have this method account unlimited from my sky account. 

Help please! It has already been incredibly frustrating getting to this point 😞

[mikealanr]

Hi @Scottush 

Netflix deal with the credential management side of things not Sky. Netflix have given you incorrect information.

See: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

It states: If you've linked the wrong Netflix account to your Sky account, you'll need to contact Netflix directly to update it.

MikeAlanR

[Scottush]

They're claiming that since I can't access the email in question, then it has to be sky though. Is there seriously nothing sky can do?

I'm having no luck with Netflix whatsoever. I have the engineer round tomorrow and part of the reason for me choosing sky was so that I could link netflix and remove that bill.

[lettice]

You will need to contact Netflix for this email issue.

https://help.netflix.com/en/contactus

Use the contact page here and select the right hand Chat with us box.

Only Netflix can help you within your email mismanage, not Sky.

[MarkGoldsmith]

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@Scottush wrote:

They're claiming that since I can't access the email in question, then it has to be sky though. Is there seriously nothing sky can do?

I'm having no luck with Netflix whatsoever. I have the engineer round tomorrow and part of the reason for me choosing sky was so that I could link netflix and remove that bill.

---

Unfortunately there is nothing Sky can do as it's the Netflix account which has the billing status changed to "provided by Sky" and Sky have no access to your Netflix account to change that (which for privacy and security reasons you wouldn't want them to either).

it sounds like you unfortunately got through to a rather unhelpful agent at Netflix, so I'd suggest trying again and hope you end up being connected to a more useful agent.

[Scottush · Accepted solution]

All sorted, sort of aha. For anyone who comes across this thread, netflix did indeed help out in the end, the chap had to learn how to do it while I was on the phone and then did it (in a weird way mind you).

So the account which I accidentally added sort of stayed in place, but the email for it was changed to my correct email address, and my old account which I was using beforehand was closed. So I essentially ended up with a new account, so restarted all my suggestions etc, but the billing situation was all resolved and correct, and I'm using my original email and new password to log in. That works for me.

Thanks for your help!