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Discussion topic: Netflix only works after rebooting puck every time

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Avatar for MarkH20
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This message was authored by: MarkH20

Message posted on ‎10 Nov 2025 05:48 PM

Netflix only works after rebooting puck every time

when ever i want to watch anything on netflix i have to reboot my puck box wait for it to restart then i can watch something .if i then watch anything a different channel like sky sport i have to start all over again

 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎10 Nov 2025 07:19 PM

Re: Netflix only works after rebooting puck every time

Posted by a Superuser, not a Sky employee. Find out more

Hi @MarkH20 

 

What is happening when you try to watch? You havent described your problem or stated if there is an error message?

 

I would try going into netflix > profile pic > get help > reload netflix. This will clear the cache and any corrupt data. You can also try refreshing apps in Settings > system management> resets & updates > refresh apps. Note this can take up to 24 hours.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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