Netflix app does not link to my Sky account

[Scott215]

I am totally unable to link my Netflix billing to Sky as was sold to me. No matter how many times I reset/restart.... the outcome is the same. I have read an extensive previous thread on this matter where a Sky employee mentions this has been resolved, but that is most certainly not the case. Why is it that EVERY Sky customer has to contact Sky to make some sort of behind the scenes adjustment to the application to get it to work. Surely Sky would reboot all Sky pucs and sort the problem out universally! 
For me this borders on false selling techniques and Sky is benefitting from all of its clients that have not managed to get the billing switch sorted. 
Can someone from Sky please address this issue for me/all others in the same position. 

[Jporch316]

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@Scott215 wrote:

I am totally unable to link my Netflix billing to Sky as was sold to me. No matter how many times I reset/restart.... the outcome is the same. I have read an extensive previous thread on this matter where a Sky employee mentions this has been resolved, but that is most certainly not the case. Why is it that EVERY Sky customer has to contact Sky to make some sort of behind the scenes adjustment to the application to get it to work. Surely Sky would reboot all Sky pucs and sort the problem out universally! 
For me this borders on false selling techniques and Sky is benefitting from all of its clients that have not managed to get the billing switch sorted. 
Can someone from Sky please address this issue for me/all others in the same position. 

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Hi @Scott215 

this is a customer forum .... nobody from sky will respond. 

What happens when you login to Netflix on your puck ? This should initiate the billing switch 

[lettice]

As mentioned above, we will need more details on what's happening when you try, to any offer further advice.

Also have a look at the activating Netflix, as shown in the Sky Stream/Glass relevant section in this Sky help article;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-tv-apps/a...

[Scott215]

Thx. The app on the puc does not enable the switch. There was a very long chain on this site a few months ago with many customers saying the same thing. 
No matter what I try and do it simply doesn't alter on the Sky platform. 
the previous trail of comments advised that Sky had to reset puc's to an older format in order to get the switch to work. 
It's just a ridiculous set up at the end of the day. 

[lettice]

If the above suggestions does not resolve your issue, afraid you will have to call Sky for any further resolution.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Some of the quieter times to ring are early morning or late evening.

[Scott215]

Hi, thank you so much for your posts. I used the link that you provided yesterday and to my amazement once transferred to Netflix it has been updated to advise that the billing is done through Sky. 
as of this morning it still reflected my credit card. 
Very pleased that it's sorted after months and months of getting nowhere. 
👍🏻