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This discussion topic has been answered Discussion topic: My sky streaming has suddenly stopped mid programme saying mode not supported hdm13. Not sure what t

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This message was authored by: Paddy12

My sky streaming has suddenly stopped mid programme saying mode not supported hdm13. Not sure what t

My sky stream suddenly stopped mid programme saying mode not supported hdm13.  How do I fix it?   


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This message was authored by: MarkGoldsmith Answer

Re: My sky streaming has suddenly stopped mid programme saying mode not supported hdm13. Not sure wh

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting the puck by unplugging it for a couple of minutes?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: MarkGoldsmith Answer

Re: My sky streaming has suddenly stopped mid programme saying mode not supported hdm13. Not sure wh

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting the puck by unplugging it for a couple of minutes?

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: Paddy12

Re: My sky streaming has suddenly stopped mid programme saying mode not supported hdm13. Not sure wh

Thank you.  I did do this and it seems to be working again. 

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