My sky puck is not connected to the wifi

[Bethy2502]

I cannot watch tv on the sky puck as it says it has no wifi signal

[Anonymous]

Are other devices able to connect to this WiFi in a similar location?

Have you tried restarting the puck?

1. Go to Settings
2. System management
3. Resets & updates
4. Restart device

[Bethy2502]

I've done all this. All other devices are working ok

[Anonymous]

Has this device previously worked or is it a new puck?

[Fothergill1]

Hi @Bethy2502 You should be able to reconnect your puck to the wi-fi as follows:

Put Glass to Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your Stream puck back in and when that has also rebooted it should have reconnected to the internet.

 https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

[lettice]

Have you recently changed your broadband ISP?

If so, 

Try resetting your broadband details in Network settings:

Go to Puck settings

Select Network

Pan right and choose reset

Follow the prompts

Otherwise,

Remove the power from the puck, restart your router/hub

Once your router/hub is back up and running, repower your puck.