@wilko0406 Do you only have 2 pucks? Which one is the primary puck as it sounds like it's the primary one that stopped working.
Go into your Sky account and check if you can make the working puck the new primary puck
https://www.sky.com/productsettings/streaming-tv if not give Sky a call.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
