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Discussion topic: My sky app keeps closing on my tv

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This message was authored by: Sean145

Message posted on ‎28 Mar 2025 11:46 AM

My sky app keeps closing on my tv

Every channel on the sky TV keeps trying to load and closes. It's very frustrating, the audio continues but the video returns to the channel selection page 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎28 Mar 2025 12:20 PM

Re: My sky app keeps closing on my tv

Posted by a Superuser, not a Sky employee. Find out more

@Sean145  Sky Go where you posted isn't available as an app on a TV,  therefore which TV service do you have?  Sky Q or Sky Stream

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sean145

Message posted on ‎28 Mar 2025 12:27 PM

Re: My sky app keeps closing on my tv

Thank you for the response, it's a sky stream package 

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This message was authored by: caesarome

Message posted on ‎28 Mar 2025 01:13 PM

Re: My sky app keeps closing on my tv

Posted by a Superuser, not a Sky employee. Find out more

@Sean145 

I have moved this to the Sky Stream forum on here for you.

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This message was authored by: GD1

Message posted on ‎28 Mar 2025 01:44 PM

Re: My sky app keeps closing on my tv

Posted by a Superuser, not a Sky employee. Find out more

@Sean145  How is your puck connected to your brioadband hub?  On the puck open the Netflix app, go to Get help, run connection test, what are the speed results coming back as?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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