My remote control made a pop noise like something blew in the circuit and now doesn't work

[Harlos78]

I was just sitting with my remote on my lap and it made a pop sound like something blew on the circuit, when I opened the back there was a wird smell and now it doesn't work properly

[Fothergill1]

@Harlos78 There have been a number of reports of this happening with the remotes over the last couple of months.  Unfortunately they are massed produced and of very poor quality.

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If you are lucky enough to have one available you can use a Sky Q remote while you wait for the replacement to arrive.

Moderator note: removed URL

[Munkeh · Accepted solution]

Hey,

That dose sound strange but give the Sky Stream team a call and they will be able to send you a new remote out and return the faulty one so they can investigate in case it a faulty batch hope this helps :).

[Harlos78]

Hi , yeah I contacted them and they're sending a replacement but didn't say anything about sending broken one back 🤷🏻‍♂️

[PSC133]

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@Harlos78 wrote:

Hi , yeah I contacted them and they're sending a replacement but didn't say anything about sending broken one back 🤷🏻‍♂️

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Sky are not requesting the return of faulty remotes.  I think that they already have a significant amount of evidence that point to the fact that the remotes are substandard.

[Fothergill1]

@Harlos78 They don't want the old remote back.  When I needed a replacement remote it was before the online form was available so I had to phone and ended up doing so four times before I received the remote.  The online form is so simple and quick.