Hi @MelanieGuidal44
It's unlikely to be a puck issue if it's been replaced (but not totally out of the relems of possibly). Is the WiFi signal marginal where the puck is being used? Is there any way of using ethernet rather than WiFi? This will provide more stability.
If you have the WiFi guarantee (WiFi Max), sky should supply boosters if the signal is poor: https://www.sky.com/help/articles/wifi-guarantee
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
