My puck now comes up as Amstrad on my tv why?

[AnniB]

My puck now comes up as Amstrad on my tv instead of Sky why is this!?

[mikealanr]

Hi @AnniB 

Do you mean the label on your TV? Sky purchased Amstrad many years ago to bring it's satellite box manufacturing in house, so there is a link between Sky and Amstrad.

MikeAlanR

[AnniB]

No I've only had Sky Glass a year and have an extra puck. When I switched the tv on and chose HDMI 1 it used to come up with Sky as the choice for that but yesterday it changed to Amstrad. It still is Sky but just seemed odd 🤷‍♀️

[TimmyBGood]

@AnniB 

That will be the television misapplying a label on detection of a hardware ID coming over HDMI from the Stream puck: as @mikealanr indicates, Sky bought Amstrad nearly 20 years ago, and it's been an in-house manufacturing operation for Sky since 2010.

You could try removing and replacing the HDMI cable at both ends, power cycle both devices, and potentially look for a software update to the television.

[AnniB]

I'm not confident to do that! I don't actually understand how it's been happily saying Sky and suddenly changed yesterday?! I might contact Sky. 

[Exiled-in-HH]

What model of TV is the puck attached to?

[AnniB]

LG tv fairly new it was fine - well still is - just recognising the puck as Amstrad suddenly instead of Sky 🤷‍♀️ everything working perfectly but I'm just curious to know why the change 

[Exiled-in-HH]

It is hard to say why it changed without knowing the exact model and what devices were previously attached to the TV😟

It is relarively easy to change the HDMI label ... BUT the way that is done varies with LG TV model😉