Hi @Chris161
Did you reset the Puck? Have you tried powering it off and on again? The on screen instructions should tell you how to register it against your account. You need to go to www.sky.com/activate, sign in and enter the code there.
If that doesn't work you will need to speak to Sky customer services (we are just fellow subscribers here). See: https://www.sky.com/help/articles/setting-up-sky-glass-linking-unsuccessful
If you scroll to the bottom and select 'i still need help' and 'id prefer to get in touch' you will be presented with a phone number.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
