My new streamline

[Jeanette31]

I have a new package of sky streamline. It's been in for 6 weeks now. My original package was sky Q and it was good. No problems at all. Since having the streamlining deal our own tv it keeps freezing and then losing total connection and a blue screen comes up. So annoying. We then have to wait for it to reconnect. When checking my account it states WiFi connection and broadband connection are good but the streaming has poor/weak connection. Why is this? I live in a 2 bedroom bungalow. The router is in the front bedroom where the openreach tech man put it and the tv in this room is all perfect but the lounge is at the back of bungalow and this is where our lounge is and the tv we are having problems with. What can I do to improve my signal as it is driving me crazy 

[GD1]

@Jeanette31  I think you mean you have a Sky Stream puck?  Not sure what a Sky Streamline is.

If you're connecting over wifi try opening the netflix app on your Stream puck, go to get help, run connection test, what speed is bieng reported.

For Sky stream to work reliable you need speeds of at least 25mbps for HD and 35mbps for UHD, weak/poor wifi can also cause issues so if possible using ethernet and turning wifi off on the Stream Puck is usually a better solution.