My new stream service is saying no subscription

[Shakira10]

My new streaming tv service is saying no subscription 

[GD1]

@Shakira10  Have you tried a reboot by unplugging the puck foir a minute or 2?

[SteWilson87]

Hi, 

I'm having exactly the same issue, I ordered 2 Sky Stream wholehome pucks and getting the same error. 

I've tried resetting, rebooting, pairing through sky.com/activate and still just comes up No Subscription.

Anyone got any ideas? 

Cheers

[GD1]

@SteWilson87  Have you checked these subscriptions are active on your Sky account? https://www.sky.com/mysky/tv

[SteWilson87]

Hey GD1 thanks for the reply.

Yes I went to My Sky on my phone and computer, both showing I've got Signature, wholehome plus Netflix. 

[GD1]

@SteWilson87  To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Shakira10.

[GD1]

@Addie15  It should be for SteWilson87

[Addie15]

My apologies. We have now sent an invite to SteWilson87.

[Addie15]

Update-We have talked to SteWilson87 and the matter is now resolved, therefore we are closing this chat. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Cooky2507]

I'm having same issue as above 

[Issywilson282]

Hi I am having the same issue and need help! I have 3 sky pucks and then a main one so I'm total I have 4. The last one we are setting up is saying we don't have a subscription when we do. On the sky app it is saying they have all been activated. What do I do ?