0

Discussion topic: My Sky Sports 25 seconds behind live game ?

Reply
This message was authored by Winston5 This message was authored by: Winston5

My Sky Sports 25 seconds behind live game ?

My Sky Sports Football is showing 25 seconds behind live games. How can this issue be rectified ? 
My Friends on Sky Stream are all 25 seconds ahead every game.

 

Please  advise ?

 Thanks 

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: My Sky Sports 25 seconds behind live game ?

Posted by a Superuser, not a Sky employee. Find out more

@Winston5   CH 921 and 922 currently testing sky sports low latency. The delay appears to be less than the standard channels. 

 

Have you tried either of these?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Winston5
Topic Author
This message was authored by Winston5 This message was authored by: Winston5

Re: My Sky Sports 25 seconds behind live game ?

Hi All,


Any suggestions how I can resolve this 25 seconds delay behind my friends who are also watching via Sky when watching live football games on my Sky Streaming service?

 

Thanks 

This message was authored by ThePope27 This message was authored by: ThePope27

Re: My Sky Sports 25 seconds behind live game ?

@Winston5 

 

You won't be able to reduce the 25 seconds as satellite will always be superior to "TV over WiFi" because you will have some delay in the stream skys end and also have delay as it has to buffer some seconds of video.

________________________________________________________________________________________
Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
Winston5
Topic Author
This message was authored by Winston5 This message was authored by: Winston5

Re: My Sky Sports 25 seconds behind live game ?

Hi Pope27,

 

My friends are streaming via the same Sky subscription as me but they are 25 seconds ahead ? Please advise?

 

Thanks

 

Regards

This message was authored by GD1 This message was authored by: GD1

Re: My Sky Sports 25 seconds behind live game ?

Posted by a Superuser, not a Sky employee. Find out more

@Winston5  Streaming over wifi will introduce further delay, have you tried ethernet, additionally did you try the channel numbers posted in my last reply?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Winston5
Topic Author
This message was authored by Winston5 This message was authored by: Winston5

Re: My Sky Sports 25 seconds behind live game ?

Hi GD1,

 

I am watching the live football via my Sky Puck Box, I have a Sky fibre Broadband connection.

 

Thanks

 

 

Winston5
Topic Author
This message was authored by Winston5 This message was authored by: Winston5

Re: My Sky Sports 25 seconds behind live game ?

I am watching via Channels 402 for Sky Sports and channel and various TNT Sports channels but the 25 second delay is still there compared to friends who have the same Sky set up. Please advise?

 

 Thanks 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: My Sky Sports 25 seconds behind live game ?

Posted by a Superuser, not a Sky employee. Find out more

@Winston5 wrote:

Hi GD1,

 

I am watching the live football via my Sky Puck Box, I have a Sky fibre Broadband connection.

 

Thanks

 

 


Is it connected via WiFi or Ethernet?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: My Sky Sports 25 seconds behind live game ?

Your broadband speed will be a contributing factor to any delays as the connection will buffer first to get a clean connection. 

I'd suggest running a speedtest via the Netflix app to see what speeds your Puck is recieving.

Be aware though, due to Sky Stream running on a Unicast delivery method, there will always be a delay.

We have Sky Fibre 500mbps and the main puck is connected via Ethernet, our delay is about 10-15 seconds 

Winston5
Topic Author
This message was authored by Winston5 This message was authored by: Winston5

Re: My Sky Sports 25 seconds behind live game ?

I'm now connected via Ethernet, about 15 seconds delay but a little better.

 

 Thanks 

This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: My Sky Sports 25 seconds behind live game ?

@Winston5 in all honesty, that's probably the best you'll get for now. It's a technical limitation of the Unicast delivery method. Openreach are testing a non-isp specific Multicast system which should pull the delay down to make it only a couple of seconds behind Multicast and satellite delivery. Sky are testing it at the moment. I can't remember what the channel numbers are but they're mentioned on the forum 

Winston5
Topic Author
This message was authored by Winston5 This message was authored by: Winston5

Re: My Sky Sports 25 seconds behind live game ?

Thanks for the tips and assistance.

This message was authored by Neil+Essex This message was authored by: Neil+Essex

Re: My Sky Sports 25 seconds behind live game ?

They are 

921- Sky Sports Main Event HD Low Latency 

922- Sky Sports Main Event UHD Low Latency 

================================
Sky Stream x2 Pucks
Sky Ultimate TV & Netflix
Sky UHD & Dolby Atmos
Sky Whole Home
Sky Sports Complete Pack
TNT Sports
Sky Cinema
MUTV
Ad Skipping
Virgin Media Broadband Gig1
This message was authored by ThePope27 This message was authored by: ThePope27

Re: My Sky Sports 25 seconds behind live game ?

@Neil+Essex 


Not as low latency as Satellite 😉

________________________________________________________________________________________
Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion