Move home today and need to update address

[Chromedome1975]

Hi, I recently took out a sky stream subscription. I was told when we moved I just need to update my address. I can't find where to do this as it keeps thinking I want to book a house move. Sky said all I would need to do is update my address on the app?

[Chrisee]

@Chromedome1975 follow through the link from the app for moving house as there are implications tomthe channels you get if you move into a different region. The system should  update your address for billing and location purposes if you only have Sky Stream.

[Padam_Padam]

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@Chromedome1975 wrote:
Hi, I recently took out a sky stream subscription. I was told when we moved I just need to update my address. I can't find where to do this as it keeps thinking I want to book a house move. Sky said all I would need to do is update my address on the app?

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On the MySky app click on the little figure icon top left. 

Choose My Details.

Choose Manage Account Info

Choose Household Account Address.

There's a link there which asks Are You Moving Home? You can change your address here. 

[Bgdisp21]

Unfortunately this doesn't work and you end up in a redirect loop due to a cart error 😞

[Bgdisp21]

Take it back.  I'm using Brave browser which blocks a bunch of stuff.  Once I disabled its blocks I was able to update my address online at https://www.sky.com/moving-home