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This discussion topic has been answered Discussion topic: Mobland Episodes 1-3 only

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This message was authored by: Lochlainn

Mobland Episodes 1-3 only

I upgraded my paramount + subscription from basic to premium to watch Mobland.

I can only access 3 epiosed on. the paramount + app. (pic 1)

When i search for Mobland in Sky outside of the app - it tells me episode 4 is available (pic 2) .... but when I click into it, i get an error from paramount + (pic 3)

 

side note - the trailer for mobland is in german ?? (pic 4)

cluster......help...

 

IMG_0474.jpegIMG_0472.jpegIMG_0473.jpegIMG_0475.jpeg

 


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This message was authored by: mikealanr Answer

Re: Mobland Episodes 1-3 only

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lochlainn 

 

I can't see you images yet. However, Paramount plus is a 3rd party app for which Sky have no control over. There is clearly a mismatch between the meta data which has been supplied to Sky and the availability in their app.

 

You can email skys viewer relations team (viewerR@sky.uk) who will investigate with the relevant internal team and third party or you may get more joy speaking to paramount support directly: https://support.paramountplus.com/s/contactsupport?language=en_US

 

But we are fellow subscribers here on the community.

 

MikeAlanR

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Re: Mobland Episodes 1-3 only

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lochlainn 

 

I can't see you images yet. However, Paramount plus is a 3rd party app for which Sky have no control over. There is clearly a mismatch between the meta data which has been supplied to Sky and the availability in their app.

 

You can email skys viewer relations team (viewerR@sky.uk) who will investigate with the relevant internal team and third party or you may get more joy speaking to paramount support directly: https://support.paramountplus.com/s/contactsupport?language=en_US

 

But we are fellow subscribers here on the community.

 

MikeAlanR

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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