Missing half of every recording on great! Christmas

[Nance3]

I'm having issues with adding anything from great! Christmas onto my planner.

The problem is, as each movie has a break in the middle, it only saves the first half.

I've tried adding each half separately (as I had to do prior to sky stream) but when going to the second half on the planner it's already set to be added!

I've also tried adding the first half to one playlist and the second to another.

Neither works......help please.

[lettice]

Normally on this channel and others that split a film with a break, both parts and the break get cloud recorded.

I did add to playlist some split films a few weeks back and played out fine on that channel.

There was a time in the early days of Glass/Stream when some channels failed this method.

Your best bet to get this checked and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

They will look at this and contact the third party broadcaster if need to.

They do respond to emails with any updates for your queries or problems.

[Nance3]

Thanks, will certainly try that 🤞