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This message was authored by: Dazzer1968

Message posted on ‎05 Oct 2025 11:48 AM

Keep getting emails to return equipment, which I have already done.

Hi, we decided to return to Sky Q as we could not get on with streaming. We have returned the PUCK, but we keep getting  emails threatening to charge us for non return.

can I speak to someone and not the bots.

thanks

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This message was authored by: lettice Answer

Message posted on ‎05 Oct 2025 12:00 PM

Re: Keep getting emails to return equipment, which I have already done.

Posted by a Superuser, not a Sky employee. Find out more

At the bottom of this Returns Sky help article, click 'No, I still need help' and it will provide you with a call number.

 

https://www.sky.com/help/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/returns-sky-stream/art...

 

If you still have it, make sure you have your postal receipt to hand when calling.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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Confetti Ring
Avatar for lettice
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What's this?
Superuser
This message was authored by: lettice Answer

Message posted on ‎05 Oct 2025 12:00 PM

Re: Keep getting emails to return equipment, which I have already done.

Posted by a Superuser, not a Sky employee. Find out more

At the bottom of this Returns Sky help article, click 'No, I still need help' and it will provide you with a call number.

 

https://www.sky.com/help/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/returns-sky-stream/art...

 

If you still have it, make sure you have your postal receipt to hand when calling.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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