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Discussion topic: Keep getting a message saying there's a technical issue with my sky puck. Any ideas?

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This message was authored by: Jw45

Message posted on ‎12 Oct 2024 11:36 AM

Keep getting a message saying there's a technical issue with my sky puck. Any ideas?

Keep getting "sorry, because of a technical issue, you're currently experiencing a limited service." I've checked My subscriptions and it says they're stipp active and can't access any part of my sky puck. Any ideas?
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This message was authored by: GD1

Message posted on ‎12 Oct 2024 11:40 AM

Re: Keep getting a message saying there's a technical issue with my sky puck. Any ideas?

Posted by a Superuser, not a Sky employee. Find out more

@Jw45  The message is normally down to poor wifi connection to the puck,

 

1st thing to try is a reboot, once done go to the netflix app on the puck, go to get help and run a connection test, what speed is the app reporting?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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