Just gone from Sky HD to Sky stream. Can I go back to SKY HD?

[alpaca22]

Hi we have just changed from Sky+ HD (old Box) to Sky Stream.  However, due to my elderly father he can not get used to the new format. It has only been Few days.  

My father has tried to get used to it but can not understand or use the new format. Is it possible to go back to the old SkyHD subscription?

or is there a way of changing the way the Home Screen appears to make it easier to navigate for elderly persons

[SKY1992bf]

@alpaca22  You would need to speak to sky and see if they class the situation that you find yourself in is exceptional enough for them to allow a reversal back to sky plus 

but beware the likelihood is that sky will insist on a switch to sky Q 

you can't customise the Home Screen on stream 

[Annie+UK · Accepted solution]

Sky are trying to kill off Sky HD etc... so once you move you cannot move back again, they should have informed you of this when you ordered Sky Stream

[alpaca22]

Hi all super users thanks for your responses.

i will call them again tomorrow and see what they say.

we were told we couldn't go back to SKYHD but would have a 14day cooling off period.

cheers

[MarkGoldsmith]

Yeah you have a 31 day cooling off period but as Sky + is end of life and out of support I think they will only offer you the ability to revert to Sky Q

[Exiled-in-HH]

Which channels does your father watch?

[saxylady]

I am having the same problem with my husband, who is a real technophobe. We cannot have Sky Q as the engineer who came to alter our dish said he couldn't do it because of health and safety. We could get an independent aerial installer to go up on the roof, but apparently he is no longer allowed to alter the sky dish.