Hi Sky Community,
I’m hoping for some practical advice. For several years, whenever I make changes to my Sky TV account, I run into an ongoing issue. Changes such as upgrading or downgrading a package or removing a subscription repeatedly get stuck on Pre Activation/cancellation and never update.
To Sky’s credit, representatives are apologetic and try to help, but the root cause isn’t clear. The most frustrating instance was when we downgraded Netflix and continued paying for over a year despite repeated requests to remove it from “pending cancellation.”
I’m currently experiencing a similar problem with Ad Skipping. Our free 12 months expired, and we’ve tried adding it and reactivating it by adding it to our package. Each time it’s stuck at Pre Activation, then manually activated, but it still doesn’t work. This has gone on for almost a year, and I dread calling Sky because the cycle repeats and nothing changes. Our package is due for renewal next year, and I’m already bracing for a lengthy process (it took 3 months to take effect last time, and our last bill adjustment took nearly 5 months).
Has anyone else faced a similar issue, and what steps did you take to resolve it? My hunch is there’s a glitch or account-side error causing this. Typically, the process halts at the first stage, when the representative manually activates the change (which still doesn't apply), and they then remove and readd and the cycle repeats infinitely.
Is there a way to escalate beyond frontline support or request a deep IT/account audit of my Sky account? I've even tried complaints but nobody ever gets back to me and each time a new complaint comes in the old one is closed.
Thanks for any suggestions or experiences you can share!
