@K2ascent wrote:
Just a few observations of my personal experience following my original post.
As my contract is up shortly I rang Sky about a new deal explaining I would be open to switching from Q to Stream if a deal could be done. I did not expect a "New Customer" type price but some reduction might have swung it for me to recontract.
They were not willing to give me anything.
So does this mean that Sky at present are not particularly bothered about moving even loyal customers from Q to Stream. Strange if Stream is considered the way forward for the future?
It could be down to a number of factors. Sky are more interested in getting new customers onto the streaming platform rather than porting existing Q customers. Q works well and most customers who have it are happy. Stream can be a shock for some people who switch from Q as it's a very different type of service. It's easier for Sky to keep existing customers on the stable system which customers know and love than it is to deal with them when they complain about missing channels or inability to record or fast forward easily.
Someone who's never had Sky before is more likely to be impressed by the structure and format of the Entertainment OS streaming platform, than someone who's spent years recording, watching and deleting programmes at their leisure. It's worth noting that although Sky Stream does 'cloud record' some content, it's not like having a big hard drive in the cloud which you, the customer, has control over. It's not like having a Q-like planner at all. There is no list of cloud recordings for you to manage and delete at will, all that kind of stuff is hidden and under Sky's control. Now that's absolutely fine for many people, but for those who are used to managing their own recordings on Q, it can be quite difficult to grasp.
Once Sky Stream is more bedded in (it took Q a few years to settle) and the satellite service is nearer to closing, I'm sure Sky will be more than happy to get everyone currently on Q switched over.
