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Discussion topic: Intermitting WiFi connection and BT WiFi hub showing a fault

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This message was authored by LeeDavies6388 This message was authored by: LeeDavies6388

Intermitting WiFi connection and BT WiFi hub showing a fault

Intermitting WiFi connection and BT WiFi hub showing a fault.

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This message was authored by GD1 This message was authored by: GD1

Re: Intermitting WiFi connection and BT WiFi hub showing a fault

Posted by a Superuser, not a Sky employee. Find out more

@LeeDavies6388  If your BT hub is showing a fault have you thought about contacting them?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


LeeDavies6388
Topic Author
This message was authored by LeeDavies6388 This message was authored by: LeeDavies6388

Re: Intermitting WiFi connection and BT WiFi hub showing a fault

I wasn't sure if this had to go through sky or not with them being my provider. Don't know who I would contact either i.e. phone number. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Intermitting WiFi connection and BT WiFi hub showing a fault

Posted by a Superuser, not a Sky employee. Find out more

@LeeDavies6388 

 

To be clear: is BT or Sky your ISP (broadband provider)?

 

Is the 'BT WiFi hub' perhaps an Openreach ONT (white wall box with LEDs for an FTTP connection)?

 

ISP routers don't tend to have an LED specifically labelled 'fault' but there's at least one model of ONT which does.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
LeeDavies6388
Topic Author
This message was authored by LeeDavies6388 This message was authored by: LeeDavies6388

Re: Intermitting WiFi connection and BT WiFi hub showing a fault

My provider is Sky through open reach 

 

I have constant static red fault light on my white router box. 

I have no consistent access to services 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Intermitting WiFi connection and BT WiFi hub showing a fault

Posted by a Superuser, not a Sky employee. Find out more

@LeeDavies6388 wrote:

 

I have constant static red fault light on my white router box. 


OK: that's probably not a 'router box': it's likely to be an Optical Network Terminal (aka 'fibre modem')

 

Is it the model below?

 

ONT.jpeg

 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
LeeDavies6388
Topic Author
This message was authored by LeeDavies6388 This message was authored by: LeeDavies6388

Re: Intermitting WiFi connection and BT WiFi hub showing a fault

Yes that is correct it is that box. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Intermitting WiFi connection and BT WiFi hub showing a fault

Posted by a Superuser, not a Sky employee. Find out more

@LeeDavies6388 

 

OK: the fault light is almost certainly unrelated to any broadband issues. 

 

It's actually an indicator that the separate Battery Backup Unit is no longer capable of holding charge.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Intermitting WiFi connection and BT WiFi hub showing a fault

Posted by a Superuser, not a Sky employee. Find out more

@LeeDavies6388 

 

https://helpforum.sky.com/t5/Broadband/Alarm-light-is-solid-red-on-openreach-box/m-p/4643562 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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