This discussion topic has been answered Discussion topic: I've gone back to the factory settings so I can sit up my sound and nothing's working I'm just going
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Message posted on 21 Sep 2025 02:11 AM
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I'm getting a message well come not so let's link your account and it's give me a code number when I put a code number in it's not linking up to my account
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Message posted on 21 Sep 2025 06:32 AM
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@Jackr2 wrote:
I'm getting a message well come not so let's link your account and it's give me a code number when I put a code number in it's not linking up to my account
It is not recommended to do a factory reset unless Sky have requested you to do so and you are on a chat or call with them while doing so.
It can as you have experienced cause ongoing account issues that can only be sorted by a call to Sky.
Afraid, you will now have to call Sky to sort out the problem.
At the end of this related Sky help article, listed under 'No I still need help' are help contacts for chat and call numbers;
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on 21 Sep 2025 06:16 AM
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Re: I've gone back to the factory settings so I can sit up my sound and nothing's working I'm just g
I've got the same problem with a new puck.
Sky customer support told me their activation servers are broken. Apparently they are working on it but it could take up to 5 days to fix.
Message posted on 21 Sep 2025 06:32 AM
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@Jackr2 wrote:
I'm getting a message well come not so let's link your account and it's give me a code number when I put a code number in it's not linking up to my account
It is not recommended to do a factory reset unless Sky have requested you to do so and you are on a chat or call with them while doing so.
It can as you have experienced cause ongoing account issues that can only be sorted by a call to Sky.
Afraid, you will now have to call Sky to sort out the problem.
At the end of this related Sky help article, listed under 'No I still need help' are help contacts for chat and call numbers;
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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