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This discussion topic has been answered Discussion topic: I've gone back to the factory settings so I can sit up my sound and nothing's working I'm just going

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This message was authored by: Jackr2

I've gone back to the factory settings so I can sit up my sound and nothing's working I'm just going

I'm getting a message well come not so let's link your account and it's give me a code number when I put a code number in it's not linking up to my account


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This message was authored by: lettice Answer

Re: I've gone back to the factory settings so I can sit up my sound and nothing's working I'm just g

Posted by a Superuser, not a Sky employee. Find out more

@Jackr2 wrote:

I'm getting a message well come not so let's link your account and it's give me a code number when I put a code number in it's not linking up to my account


It is not recommended to do a factory reset unless Sky have requested you to do so and you are on a chat or call with them while doing so.

It can as you have experienced cause ongoing account issues that can only be sorted by a call to Sky.

 

Afraid, you will now have to call Sky to sort out the problem.

 

At the end of this related Sky help article, listed under 'No I still need help' are help contacts for chat and call numbers;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: Malacath

Re: I've gone back to the factory settings so I can sit up my sound and nothing's working I'm just g

I've got the same problem with a new puck.

 

Sky customer support told me their activation servers are broken. Apparently they are working on it but it could take up to 5 days to fix.

This message was authored by: lettice Answer

Re: I've gone back to the factory settings so I can sit up my sound and nothing's working I'm just g

Posted by a Superuser, not a Sky employee. Find out more

@Jackr2 wrote:

I'm getting a message well come not so let's link your account and it's give me a code number when I put a code number in it's not linking up to my account


It is not recommended to do a factory reset unless Sky have requested you to do so and you are on a chat or call with them while doing so.

It can as you have experienced cause ongoing account issues that can only be sorted by a call to Sky.

 

Afraid, you will now have to call Sky to sort out the problem.

 

At the end of this related Sky help article, listed under 'No I still need help' are help contacts for chat and call numbers;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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