This discussion topic has been answered Discussion topic: I recently upgraded to sky stream and I don’t seem to be able to access the plus one channels.

This message was authored by: CarolynOxley · ‎26 Apr 2024

I recently upgraded to to sky stream and I don't seem to be able to get the plus one channels like I used to.
Also the picture to voice synchronisation seems to be ever so slightly off.

This message was authored by: SKY1992bf · ‎26 Apr 2024

@CarolynOxley There are no +1 channels on stream, you use the catch up services to watch at a later time than the original broadcast time

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This message was authored by: SKY1992bf · ‎26 Apr 2024

@CarolynOxley There are no +1 channels on stream, you use the catch up services to watch at a later time than the original broadcast time

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Deedee36 · ‎26 Apr 2024

@CarolynOxley Sky stream does not carry plus one channels,with reguards to the lip sync you are experiencing this is currently a known issue which sky are looking into,as a work around you may find setting your sound output to pcm may resolve the issue until sky release a more permanent fix

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“Trying to help improve sky glass”

This message was authored by: CAT05 · ‎23 Sep 2025

Why are they making things so complicated, my husband is not tech savvy and can't understand how to use the handset to watch programs later, don't think a lot of people will understand this. I would never have chosen to use this device if I had known it was less straightforward

This message was authored by: MarkGoldsmith · ‎23 Sep 2025

@CAT05 wrote:
Why are they making things so complicated, my husband is not tech savvy and can't understand how to use the handset to watch programs later, don't think a lot of people will understand this. I would never have chosen to use this device if I had known it was less straightforward

@CAT05 thats the thing its a streaming platform so those people comfortable with using other streaming services like Netflix or Prime Video for instance should be able to pick up how it works in a relatively straightforward manner so its similar to the majority of other mainline streaming services, however for those that aren't used to streaming services it may be quite a steep learning curve.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: CAT05 · ‎23 Sep 2025

I changed over as it's cheaper I didn't realise it would be so different, I do understand mainly but I am nearly 80 years old and I hear they are going to phase Sky Q out, but my husband has a problem with technology and has never operated a computer, which a lot of older people have not done. It looks like they will all be operated in this manner for the future which may cause confusion for some people

This discussion topic has been answered Discussion topic: I recently upgraded to sky stream and I don’t seem to be able to access the plus one channels.

I recently upgraded to sky stream and I don’t seem to be able to access the plus one channels.

Re: I recently upgraded to sky stream and I don’t seem to be able to access the plus one channels.

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Re: I recently upgraded to sky stream and I don’t seem to be able to access the plus one channels.

Re: I recently upgraded to sky stream and I don’t seem to be able to access the plus one channels.

Re: I recently upgraded to sky stream and I don’t seem to be able to access the plus one channels.

Re: I recently upgraded to sky stream and I don’t seem to be able to access the plus one channels.

Re: I recently upgraded to sky stream and I don’t seem to be able to access the plus one channels.

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