0

Discussion topic: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help ??

Reply
Avatar for JohnGeorge
Level 1 icon
What's this?
This message was authored by: JohnGeorge

Message posted on ‎19 May 2025 10:09 PM

I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help ??

Sky claim they have ent my Stream equipment but I never received. Seems an imposible problem for customer service to understand. I have tried cancelling the subscription and starting again but I still receive nothing and the direct debits keep coming out. It would be nice to have an email address so someone could respond ....

I just want Sky back is it that hard?

 

Report post
Post 1 of 10
740 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎19 May 2025 10:43 PM

Re: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help

Posted by a Superuser, not a Sky employee. Find out more

Hi @JohnGeorge 

 

Try making a formal complaint via one of the methods outlined here: https://www.sky.com/help/articles/how-to-make-a-complaint

 

Alternatively I can escalate your post to Sky if you prefer?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 10
719 Views
0 Likes
Reply
Avatar for JohnGeorge
Level 1 icon
What's this?
Topic Author
This message was authored by: JohnGeorge

Message posted on ‎26 May 2025 11:19 AM

Re: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help

Yes please escalate. Sky have sent a parcel to send back the equipment (this seems to  be their default response when i call up). That is the point I have never received but it seems in order to cancel that agreement they need the quipment back.... 

Appreciate your help 

John

 

Report post
Post 3 of 10
579 Views
0 Likes
Reply
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎26 May 2025 11:23 AM

Re: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help

Posted by a Superuser, not a Sky employee. Find out more

Hi @JohnGeorge 

 

See: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

I've escalated your post to Sky. Look out for a chat bubble when you log into the community as described in the link above.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 4 of 10
573 Views
0 Likes
Reply
Avatar for Mr+Flibbles+86
Retired Staff Member icon
What's this?
This message was authored by: Mr+Flibbles+86

Message posted on ‎26 May 2025 11:24 AM

Re: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Report post
Post 5 of 10
572 Views
0 Likes
Reply
Avatar for JohnGeorge
Level 1 icon
What's this?
Topic Author
This message was authored by: JohnGeorge

Message posted on ‎28 May 2025 07:21 AM

Re: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help

Is anything happening here or am I in a Sky Black Hole ??

Report post
Post 6 of 10
471 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎28 May 2025 07:46 AM

Re: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help

Posted by a Superuser, not a Sky employee. Find out more

@JohnGeorge  You were sent a chat invite 48 hours ago, did you respond?  If not it's likely it's now been closed.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 7 of 10
453 Views
0 Likes
Reply
Avatar for JohnGeorge
Level 1 icon
What's this?
Topic Author
This message was authored by: JohnGeorge

Message posted on ‎31 May 2025 07:21 AM

Re: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help

started the chat nothing happened, its unreal, what is the complaint email address?

 

Report post
Post 8 of 10
294 Views
0 Likes
Reply
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎31 May 2025 10:42 AM

Re: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help

Posted by a Superuser, not a Sky employee. Find out more

@JohnGeorge 

 

It's all in the link in my previous response.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 9 of 10
277 Views
0 Likes
Reply
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎31 May 2025 11:06 AM

Re: I pay for Sky TV Stream but I have no equipment, its impossible to speak to anyone in Sky, help

Posted by a Superuser, not a Sky employee. Find out more
@JohnGeorge wrote:

started the chat nothing happened, its unreal, what is the complaint email address?

 

https://www.sky.com/help/articles/how-to-make-a-complaint

Report post
Post 10 of 10
268 Views
0 Likes
Reply
Reply