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Discussion topic: I'm trying to change from sky HD to sky stream

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This message was authored by dfstrottersfan This message was authored by: dfstrottersfan

I'm trying to change from sky HD to sky stream

I cannot find a link to change to Sky Stream from a  SKY HD Box - the website must be the worst in the world

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dfstrottersfan
Topic Author
This message was authored by dfstrottersfan This message was authored by: dfstrottersfan

Re: I'm trying to change from sky HD to sky stream

Can anyone help, please ?????

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: I'm trying to change from sky HD to sky stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @dfstrottersfan 

 

Have you tried https://www.sky.com/tv/stream 

 

If that doesn't work you'll have to call Sky to order

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I'm trying to change from sky HD to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@dfstrottersfan 

If you are logged into the website as an existing subscriber, ordering the Stream product will initiate the changeover of subscription.  It's not a specific pathway though, and won't be indicated as such.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
dfstrottersfan
Topic Author
This message was authored by dfstrottersfan This message was authored by: dfstrottersfan

Re: I'm trying to change from sky HD to sky stream

I can get to a video about sky glass - which I'm definitely NOT interested in - after getting to a screen with a video about sky stream. The URL says I'm ineligible to upgrade as I already have the best deal.

 

I cannot find a number to call on this awful website which just sends you around in circles.  Can anyone tell me the number to cancel my sky subscription so that I can rejoin as a new customer???

dfstrottersfan
Topic Author
This message was authored by dfstrottersfan This message was authored by: dfstrottersfan

Re: I'm trying to change from sky HD to sky stream

What's the number they don't advertise it.....

 

dfstrottersfan
Topic Author
This message was authored by dfstrottersfan This message was authored by: dfstrottersfan

Re: I'm trying to change from sky HD to sky stream

There is no way of choosing Sky Stream

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: I'm trying to change from sky HD to sky stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @dfstrottersfan 

 

Unfortunately it's not possible to post phone numbers here, I've looked on the website but like you can't find a phone number for sales.

 

I can only advise you use the link below and scroll to the bottom where it says "need more help?" 

https://www.sky.com/help/home 

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by GD1 This message was authored by: GD1

Re: I'm trying to change from sky HD to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@dfstrottersfan  on the following link https://www.sky.com/tv/stream  do you not see the blue Buy now button??

 

Screenshot 2023-03-19 114908.png

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


dfstrottersfan
Topic Author
This message was authored by dfstrottersfan This message was authored by: dfstrottersfan

Re: I'm trying to change from sky HD to sky stream

Yes I did eventually it was a long scroll down the page what terrible website design .

dfstrottersfan
Topic Author
This message was authored by dfstrottersfan This message was authored by: dfstrottersfan

Re: I'm trying to change from sky HD to sky stream

In pressing that button it redirects to Sky Glass 

This message was authored by Chrisee This message was authored by: Chrisee

Re: I'm trying to change from sky HD to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@dfstrottersfan in practice you can call any of Sky's 03 numberscand get put through or visit one of the many Sky retail outlets. Sky do push Glass but Stream can be bought but existing customers can't do it online.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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