I live in glasgow but am getting regional programs from southwest, can’t find out how to change

[Gary160]

I live in Scotland but tv regions are from southwest, can't see how to change settings

[Mister_Dalek]

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@Gary160 wrote:

I live in Scotland but tv regions are from southwest, can't see how to change settings

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Give Sky a ring and check that they have the correct address details for you. It's possible that you have a refurbished puck which was previously used by someone in the southwest and not properly reset prior to being sent out again. 

[Jporch316]

@Gary160 

I have escalated your issue to the sky online community support team 

please look out for an invitation to chat with them 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Gary160 to chat.