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Discussion topic: I have had to reset by puck and ive got as far as entering my pin. Then it wont accept my pin.

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Message posted on ‎28 Aug 2024 05:27 PM

I have had to reset by puck and ive got as far as entering my pin. Then it wont accept my pin.

 I have had to reset by puck and ive got as far as entering my pin. Then it wont accept my pin. I have tried to change my pin as instructed but it won't accept my new pin either. Please help

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This message was authored by: GD1

Message posted on ‎28 Aug 2024 05:34 PM

Re: I have had to reset by puck and ive got as far as entering my pin. Then it wont accept my pin.

Posted by a Superuser, not a Sky employee. Find out more

@Sian231  Resetting of a puck should only be done if instructed by Sky when on a support call with them.  Why have you reset it?  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sian231

Message posted on ‎28 Aug 2024 05:37 PM

Re: I have had to reset by puck and ive got as far as entering my pin. Then it wont accept my pin.

Yes  was having audio issues with the sound bar so did a reset

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