Discussion topic: I have a solid amber light on a puck. Ive tried to reset but always end up with solid amber light

This message was authored by: nick+Mit · ‎29 Feb 2024

No matter what I try and do I always return to solid amber light and the white sky logo remaining on screen for around a minute then resetting. I've tried a full reset. Same end result. Before I contact sky asking for a new puck, any advice anyone?

This message was authored by: lettice · ‎29 Feb 2024

Sounds like your puck is stuck in standby.
Try the recovery process as in step 4 in this Sky Help article.

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-check...

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Discussion topic: I have a solid amber light on a puck. Ive tried to reset but always end up with solid amber light

I have a solid amber light on a puck. Ive tried to reset but always end up with solid amber light

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Re: I have a solid amber light on a puck. Ive tried to reset but always end up with solid amber ligh

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