I have a new sky system with multi room using the small puck receivers the first few weeks no probl

[Mrm]

Can you help I have to update my puck systems  every day when I turn the TV on it says scann the bar code and follow lnstructions this can take 20 mins. I feel this puck is faulty as I don't have a problem with the other one in my other room . Kind regards melvyn  

[Mrm]

Tried contacting sky customer services for help I've given up can't talk to someone 

[Mrm]

I've received no help from anyone at sky 

[mikealanr]

Hi @Mrm 

This is a customer helps customer community, not Sky customer services. However I have escalated your post to Sky who will reach out to you. Look out for a blue & red speech bubble on the forum.

See: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 for more information on how this works.

MikeAlanR

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Mrm to chat.