I had to reset my stream puck as some of my apps weren't working and I'm stuck with my TV froze sayi

[Gary78]

I had to reset my stream puck as my sky disconnected for a few weeks but it worked and when I tried to use YouTube it just goes to a blank screen so I reset it I can't get past the TV screen saying to link my account and I've tried logging on to my sky app to try and see if it says anything about it there's a six digit number for me to type in but I don't know where exactly on my phone to do it

[mikealanr · Accepted solution]

Hi @Gary78 

You need to go to www.sky.com/activate and sign in with your Sky ID. You enter the code displayed on the screen here. If your not getting the code on screen, try:

1) On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.

2) Switch off the Sky Stream puck at the mains plug socket. There's no need to unplug it.

3) Press and hold the Standby button on the bottom of the Sky Stream puck. 

4) Keeping your finger on the button (underneath the puck), switch the power back on at the mains and wait until you see the LED lights flash amber then green, then remove your finger.

6) Let the Sky Stream puck complete the recovery process. This can take a while up to 15 minutes, depending on your broadband speed.

7) Switch the Sky Stream puck back on and follow the on screen steps to set it up

Hope this helps.

MikeAlanR