22 Jan 2025 11:32 PM
pI got the sky essential package today which has some Chanel's and Netflix.I can't seem to get them on my tv? Do I have to wait until I get the stick I put in the tv and remote to get it .It's to arrive tomorrow ? I have no idea 😬
23 Jan 2025 06:50 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you ordered Sky Stream with the Essential Tv pack?
If so, yes you will need to wait for your Sky Stream box ( not a stick) to arrive.
You can see when your box arrives with order tracking;
Sign in to Order Tracking with your Sky iD to:
When your Sky Stream box arrives, plug it into the HDMI port on your TV and the power supply.
Follow the on-screen instructions to connect to your broadband and you will be able to watch.
23 Jan 2025 08:21 AM - last edited: 23 Jan 2025 08:24 AM
Posted by a Superuser, not a Sky employee. Find out more
As @lettice indicates, Essential TV is delivered through Sky brand hardware (the Stream 'puck') Any Sky app you see on a smart television set has a different purpose.
23 Jan 2025 10:58 AM
Thanks so much for your help
23 Jan 2025 11:02 AM
Thanks for your help