0

Discussion topic: I cant access my channels after paying my subscription. Am a new client. There's been no connection

Reply
Avatar for Anne39
Level 0 icon
What's this?
This message was authored by: Anne39

Message posted on ‎30 Mar 2024 01:11 PM

I cant access my channels after paying my subscription. Am a new client. There's been no connection

Can access my sky. Please assist

Report post
Post 1 of 4
464 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎30 Mar 2024 01:14 PM

Re: I cant access my channels after paying my subscription. Am a new client. There's been no connec

Posted by a Superuser, not a Sky employee. Find out more

@Anne39  What messages do you see on screen?

 

Is this on Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 4
462 Views
0 Likes
Reply
Avatar for Anne39
Level 0 icon
What's this?
Topic Author
This message was authored by: Anne39

Message posted on ‎30 Mar 2024 01:19 PM

Re: I cant access my channels after paying my subscription. Am a new client. There's been no connec

@Anne39 wrote:

Can access my sky. Please assist

It says you need to update your account to get your sky services up and running. But I have already paid and on the app it says my services are now back online

Report post
Post 3 of 4
459 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎30 Mar 2024 01:20 PM

Re: I cant access my channels after paying my subscription. Am a new client. There's been no connec

Posted by a Superuser, not a Sky employee. Find out more

@Anne39  You'll need to give Sky a call.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 4 of 4
457 Views
0 Likes
Reply
Reply