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Discussion topic: I cannot watch anything on my sky puck, it has connected, I can see my home page but programmes

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Bugs31
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I cannot watch anything on my sky puck, it has connected, I can see my home page but programmes

‎20 Oct 2024 09:31 AM

 I cannot watch anything on my sky puck, it has connected, I can see my home page but programmes will not load.  This keeps happening on a regular basis 

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GD1
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Re: I cannot watch anything on my sky puck, it has connected, I can see my home page but programmes

‎20 Oct 2024 09:41 AM

Posted by a Superuser, not a Sky employee. Find out more

@Bugs31  How is the puck connected to your router?

 

How fast if the speed you are getting to the puck?

 

Open the Netflix app on your puck, go to Get Help, run connection test. What are the results

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Bugs31
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Re: I cannot watch anything on my sky puck, it has connected, I can see my home page but programmes

‎20 Oct 2024 11:32 AM

It's connect via WiFi

connection speed is 214.69 Mbps

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Exiled-in-HH
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Re: I cannot watch anything on my sky puck, it has connected, I can see my home page but programmes

‎20 Oct 2024 01:03 PM

Who is your ISP?

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Jporch316
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Re: I cannot watch anything on my sky puck, it has connected, I can see my home page but programmes

‎20 Oct 2024 01:16 PM

Posted by a Superuser, not a Sky employee. Find out more
@Bugs31 wrote:

It's connect via WiFi

connection speed is 214.69 Mbps

Hi 

 

have you tried pulling the plug for a few minutes .... this can clear some system glitches 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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