I can't link my Sky stream. I just get an error message

[Ben105E]

Trying to link my Sky Stream Puck for the first time. Every time I go to activate o get the following message;

Oops there has been a problem

Please call us so we can help resolve the issue and complete this action

[Fothergill1]

@Ben105E  welcome to the forum.  You must be logged into your My Sky account at  https://www.sky.com/mysky

If you are not logged in you will get generally get an error message of "Oops there's a problem” whichyou have received.

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code.

During setup you must also be using the same email that is registered to your account. 

[Ben105E]

Thanks Fothergill1, 

I've followed all of your instructions but unfortunately, am still getting the error message.

[Fothergill1]

@Ben105E  Seeing as that didn't help I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat in the morning.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Ben105E]

I haven't received any invitation to chat on here or by email yet. Could you possibly raise the issue again please?

[GD1]

@Ben105E  It has been re-raised.

[Fothergill1]

@Ben105E  Sincere apologies entirely my fault.  I said I was going to escalate it and then forgot to do so.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Ben105E  an invite to chat.