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Discussion topic: I can't assess my sky account

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Avatar for Davyboy3
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This message was authored by: Davyboy3

Message posted on ‎18 Aug 2025 02:32 PM

I can't assess my sky account

I have just got sky stream and when I try to login it goes as far as checking your status then say unable to assess my sky account.

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎18 Aug 2025 02:43 PM

Re: I can't assess my sky account

Posted by a Superuser, not a Sky employee. Find out more

Is this when you are setting up your Sky Stream and you are getting a linking unsuccessful message?

If so, switch the puck off at the mains and try the steps again.

 

When asked, you need to enter the details at sky.com/activate.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Avatar for Fothergill1
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This message was authored by: Fothergill1

Message posted on ‎18 Aug 2025 06:39 PM

Re: I can't assess my sky account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Davyboy3  In addition to the advice given by @lettice you must also be signed into your My Sky account at www.sky.com

 

Good luck.

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