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Message posted on ‎05 Apr 2024 08:18 PM

I am losing my connection now the box sits behind my television mounted on the wall.....

either when I switch apps or switch off the television for the evening.

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Avatar for mikealanr
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This message was authored by: mikealanr Answer

Message posted on ‎05 Apr 2024 08:24 PM

Re: I am losing my connection now the box sits behind my television mounted on the wall.....

Posted by a Superuser, not a Sky employee. Find out more

Hi @San1959 

 

Hiding the Stream puck behind the TV may interfere with the WiFi signal. The Puck needs a strong signal to function correctly. One setting to try to resolve the signal going when you turn the box off is to go into settings > startup and standby > turn Networked standby mode ON and overnight power saving OFF.

 

However if you are loosing WiFi during normal operation your only options are to connect via ethernet (turn WiFi off in settings) or reposition the puck.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎05 Apr 2024 08:24 PM

Re: I am losing my connection now the box sits behind my television mounted on the wall.....

Posted by a Superuser, not a Sky employee. Find out more

Hi @San1959 

 

Hiding the Stream puck behind the TV may interfere with the WiFi signal. The Puck needs a strong signal to function correctly. One setting to try to resolve the signal going when you turn the box off is to go into settings > startup and standby > turn Networked standby mode ON and overnight power saving OFF.

 

However if you are loosing WiFi during normal operation your only options are to connect via ethernet (turn WiFi off in settings) or reposition the puck.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: San1959

Message posted on ‎07 Apr 2024 11:24 PM

Re: I am losing my connection now the box sits behind my television mounted on the wall.....

Thanks @mikealanr 

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