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Discussion topic: Hi my interest connection has been poor a a while, when watching sport it freezes and restarts,

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This message was authored by J500AFC This message was authored by: J500AFC

Hi my interest connection has been poor a a while, when watching sport it freezes and restarts,

My sky stream is dropping out especially when watch sport. I've restarted it numerous times, it doesn't seem to alter. The mouth to volume is often mild out on other tv channels too. When I do a check for service on my phone it states poor connection, then it says it's resolved but it's not any different.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Hi my interest connection has been poor a a while, when watching sport it freezes and restarts,

Posted by a Superuser, not a Sky employee. Find out more

@J500AFC wrote:

My sky stream is dropping out especially when watch sport. I've restarted it numerous times, it doesn't seem to alter. The mouth to volume is often mild out on other tv channels too. When I do a check for service on my phone it states poor connection, then it says it's resolved but it's not any different.


Is the stream puck connected via Wifi or ethernet cable to the internet?

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Hi my interest connection has been poor a a while, when watching sport it freezes and restarts,


@J500AFC wrote:

My sky stream is dropping out especially when watch sport. I've restarted it numerous times, it doesn't seem to alter. The mouth to volume is often mild out on other tv channels too. When I do a check for service on my phone it states poor connection, then it says it's resolved but it's not any different.


Who I your ISP?

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