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Discussion topic: Hi delivery of only one puck today and was expecting 2

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This message was authored by Laura2804 This message was authored by: Laura2804

Hi delivery of only one puck today and was expecting 2

Only 1 puck delivered was expecting 2 

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This message was authored by Deedee36 This message was authored by: Deedee36

Re: Hi delivery of only one puck today and was expecting 2

Posted by a Superuser, not a Sky employee. Find out more

@Laura2804 did you order 2?have you checked your order on the my sky app?

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“Trying to help improve sky glass”
Laura2804
Topic Author
This message was authored by Laura2804 This message was authored by: Laura2804

Re: Hi delivery of only one puck today and was expecting 2

It says 1 but for whole home? 

Laura2804
Topic Author
This message was authored by Laura2804 This message was authored by: Laura2804

Re: Hi delivery of only one puck today and was expecting 2

Surely need second one as was advised I would get 2 so could watch in second room?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Hi delivery of only one puck today and was expecting 2

Posted by a Superuser, not a Sky employee. Find out more

@Laura2804 wrote:

It says 1 but for whole home? 


You need to explicitly add multiple pucks to your order even when you add whole home package as Sky won't know how many pucks a customer wants so it's not done by default.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Laura2804
Topic Author
This message was authored by Laura2804 This message was authored by: Laura2804

Re: Hi delivery of only one puck today and was expecting 2

That's just it I did ask for 2! I am

really unhappy that just to get set up took 2 hours in total on the phone with sky and now one puck down 

This message was authored by Deedee36 This message was authored by: Deedee36

Re: Hi delivery of only one puck today and was expecting 2

Posted by a Superuser, not a Sky employee. Find out more

@Laura2804  as advise by @MarkGoldsmith you need to request a second puck as adding whole home enables the ability for you  watch sky go on tablets,gaming devices etc

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“Trying to help improve sky glass”
This message was authored by lettice This message was authored by: lettice

Re: Hi delivery of only one puck today and was expecting 2

Posted by a Superuser, not a Sky employee. Find out more

You would have known when ordering Sky stream, as for a second puck you would have been asked to make payment of £39.95

 

In the email Sky sent to you after you ordered, it would show Sky Stream Puck listed twice, if you ordered two.

In that list will be Whole Home and Sky Entertainment, plus any other packages you ordered in addition like Sky Sports, Sky Cinema etc.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: Hi delivery of only one puck today and was expecting 2

When I placed my order about six months ago, I had to select MultiRoom and add an extra Puck to the order. This triggered an extra one-off payment of £40-ish which I had to pay by debit card there and then. 

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