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Discussion topic: Hi, My WiFi was showing disconnected, I tried resetting Sky Puck and disconnected the remote.

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This message was authored by Hasan321 This message was authored by: Hasan321

Hi, My WiFi was showing disconnected, I tried resetting Sky Puck and disconnected the remote.

After restarting Sky went on normal and I somehow don't have my remote connected to reset it

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Hi, My WiFi was showing disconnected, I tried resetting Sky Puck and disconnected the remote.

Posted by a Superuser, not a Sky employee. Find out more

@Hasan321 as a general rule dont reset Stream pucks unless asked to by Sky as if it goes wrong it can brick the unit. If you have disconnected the remote you can reconnect it by pressing 1 & 3 together until the screen tells you it has reconnected. The remotecshould have retained its programming for your TV

 

When trying to sort faults simply disconnect the power for a few seconds as thst clears most minor issues. If. Loss of wifi is best solved by following the on screen prompts.  To stop it happening change the startvup,and standby setting so the unit stsys networked while in standby.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Hasan321
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This message was authored by Hasan321 This message was authored by: Hasan321

Re: Hi, My WiFi was showing disconnected, I tried resetting Sky Puck and disconnected the remote.

No. It didn't worked. But I tried calling your helpline for resolution

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