Hi, I can’t get the free discovery + link to work. Every time I try to activate from the link I’ve

[James2791]

Every time I try and activate discovery + from the link I received by text, I get a message that says 'we can't do that at the moment, we hope to have everything back to normal soon. Please try again later. '  this has been the same for a few weeks. 

[mikealanr]

Hi @James2791 

Try the steps outlined here. You can activate via your Stream / Glass device:

https://www.sky.com/help/articles/discovery-plus

You basically need to take out a subscription via Sky Marketplace and then link your discovery plus account to your Sky account.

MikeAlanR

[James2791]

Thanks for that.. I don't have the option to subscribe in marketplace. 

when I try and watch something using the app, I get the following message..

'upgrade your pass via your apple account to start watching' 

any advice??

cheers

james

[Fothergill1]

@James2791  If you were previously a Sky Q susbscriber then moving to Glass/Stream all your Marketplace subscriptions are cancelled so you have to re-register. 

You should be able to register (or re-register if applicable) as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions 

Select App subscriptions / Current / and then Discovery + Monthly.  Hopefully it will say £0 per month as you have a Sky subscription.  If so select Activate subscription.

Also, see the following link: 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Good luck 🤞