@NicolaR22 As per @Jones_The_Cat you will need to check the relevant input that the Stream box has been plugged into (presume it;s stream you have as you've posted in the stream forum), once you find the correct HDMI input you should see the stream box menu.
Had you previously setup stream? Not sure what getting broadband has to do with your actual TV as it's not clear from your post which box you having an issue with or if it's setting up your TV to work over wifi.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
